Privacy Policy | Biodiverse Garden

Effective Date: 08 January 2025

Who we are and how to reach us
Biodiverse Garden Design is dedicated to safeguarding the privacy of our clients, customers, suppliers, and employees. This Privacy Policy outlines how we collect, store, use, and disclose data in connection with the services we offer on our website (www.biodiversegardendesign.com) and across our social media platforms. It forms part of our Website Terms & Conditions. Please note that this policy does not extend to interactions on external websites, such as Instagram or Facebook, which have their own privacy policies.

For privacy inquiries, you can reach us at info@biodiversegardendesign.com or via our contact form.

We adhere to Australian Privacy Laws (Privacy Act (Cth) and Australian Privacy Principles).

Our Commitment to Your Privacy

Whether you’re a client, customer, subscriber, or site visitor, this Privacy Policy governs how your data is handled.

Our Responsibilities

As the provider of the services and products on this Site, we decide how your data is processed. We never sell or rent your data to third parties. We value your privacy and are transparent about the information we collect and how we use it.

Your Responsibilities

Familiarise yourself with this Privacy Policy.
If you provide personal data about another individual, you confirm you have the authority to do so.

How and When We Collect Data
We collect data from the moment you visit our Site, either directly from you or automatically. Some examples include:

Submitting an enquiry form
Signing up for our mailing list
Creating an account
Registering for events or workshops
Making a purchase including a course

Data We Collect

Contact information (name, address, email)
Payment details for purchases
Information about your product or service usage
Identifiers like IP addresses and geolocation
Site interaction data (page visits, duration of stay)
Feedback and survey responses

How We Use Your Data
We only process data for legitimate reasons, including:

Operating and enhancing our Site and services
Providing customer support
Tracking purchase history
Preventing fraudulent activity
Delivering marketing communications (with consent)
Informing you about upcoming events or products

Sharing and Disclosing Your Data
We may share data under the following circumstances:

To comply with legal obligations
With your explicit consent
Within our internal team
If our business is sold or transferred

Use of Google Analytics and Facebook

Google Analytics
We use Google Analytics to gather insights on how visitors engage with our Site. For more on how Google collects data, click here. To disable Google Analytics tracking, visit this link.

Facebook Insights
Facebook Insights allows us to track interactions with our Facebook Page, enabling us to refine and improve our services. Adjust your ad preferences here.

Your Choices

Withhold personal data: You can browse our Site without sharing personal data, though some services may be limited.
Disable cookies: Adjust browser settings to block cookies, but note this may affect Site performance.
Unsubscribe from marketing: Opt out at any time by using the unsubscribe link in emails or contacting us directly.

Your Rights

Access your data: Request a copy of the data we hold about you.
Correct errors: Notify us of inaccurate data and we’ll update it.
Erase data: Request data deletion, subject to legal obligations.
Lodge complaints: If unresolved, escalate to the Office of the Australian Information Commissioner (OAIC).

Keeping Your Data Safe
We implement strong security measures to protect your data, including:

Password protection
Secure third-party data storage
Restricting data access to necessary personnel

Where and How Long We Store Data
We store data with trusted service providers worldwide. Data is retained only for as long as necessary to meet legal and operational requirements.

Third-Party Services
We may share data with third parties such as:

Payment processors
Legal advisors
Fraud detection services
Law enforcement, if required

Secure Payments
Payments are handled by Stripe. Transactions are encrypted, and Stripe adheres to PCI-DSS standards for payment security.

Age Requirements
By using our Site, you confirm that you meet the legal age of majority in your location. We do not knowingly collect data from individuals under this age.

Cookies
Cookies improve functionality and user experience. Learn how to manage them here.

Thank You
We appreciate your attention to our Privacy Policy. If you have questions or feedback, feel free to reach out!